Data Protection

Data Protection Privacy Notice.

Your privacy is very important to me. I meet the high standard for data privacy in line with the General Data Protection Regulation (GDPR) which came into effect on the 25th May 2018.

I process your personal data to manage your treatment in therapy and to contact you in accordance with local GDPR as applicable and as described in more detail below.

Categories of personal data:

Name and contact information including home address, GP details, email and telephone numbers.

Date of birth or age.

Information recorded at assessment to assess suitability for therapy.

How Data is collected:

Data is collected in the following ways and all are subject to the same level of privacy.

Data entered into the contact form on the Counselling Directory.

Data collected via a telephone conversation

Data collected via email.

Data collected during a face to face meeting.

Purpose of processing:

Your personal data is processed for the purpose of therapy including:

Identifying you as the client .

Maintaining an accurate treatment plan.

Communicating information to you about your therapy.

Communicating information about you to relevant parties (e.g. GP) if necessary.

Transfer of monies in respect of fees.

Your data will not be shared with other companies for marketing purposes.

Access to Data:

If you wish to access your personal data that is processed by me, please contact me by email through Counselling Directory or by telephone.

Data Security:

I maintain reasonable precautions to protect personal data from loss, misuse, unauthorised access, disclosure, alteration and destruction.

I store all paper records in a locked filing cabinet, to which only I have the key.

Counselling Directory have confirmed they meet the relevant conditions of GDPR in relation to data protection.

Data Retention:

I will keep your personal data for a period of up to five years following the end of the therapy. If you require you data to be deleted then please contact me. Your personal data will be deleted except that which may be required for legal reasons.

I will on occasion, discuss your treatment with my supervisor who is bound by the same ethics, confidentiality and data protection regulation. Within this process your identity will remain confidential.

I will not transfer or disclose your personal data to others except in exceptional circumstances, such as risk to your life or the lives of others or when required by law.

Promotional and Publicity Material:

No personal data will be disclosed to others.

Complaints procedure:

In the event of a complaint, in the first instance you are encouraged to speak to me so that we can work together to resolve the problem but if you find this to difficult you can contact The Information Commissioner’s Office on 0303 123 1113 or via their website; ico.org.uk.

Michelle Cherry